Terms of Service

Effective date: 21 May 2026 · Last updated: 21 May 2026

These Terms of Service (“Terms”) govern your access to and use of the websites and applications operated by GenAi Tribe.Agency (“GenAi Tribe,” “we,” “us”), including genaitribe.agency (our marketing site) and gmb.genaitribe.cloud (GMB Master Pro, our internal agency operations tool) (together, the “Services”).

By using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Who these Terms apply to

• Site visitors. Anyone who visits genaitribe.agency. These Terms govern your use of the public site, including any informational content, contact forms, and links.
• GenAi Tribe.Agency staff. Authorised members of the agency who sign in to GMB Master Pro at gmb.genaitribe.cloud. By signing in, staff agree to these Terms and to any internal policies the agency adopts from time to time.

Clients of the agency are governed by their own separate written service agreement with GenAi Tribe.Agency, which sets out the scope of work, fees, term, deliverables, and the permission they grant us to manage their Google Business Profile. Nothing in these Terms supersedes or modifies that agreement.

2. Eligibility and accounts

• To use the Services you must be at least 18 years old and capable of entering into a binding contract.
• GMB Master Pro accounts are issued only to authorised GenAi Tribe.Agency staff. Account creation, password resets, and de-provisioning are controlled by the agency.
• Staff are responsible for safeguarding their credentials and for all activity that occurs under their account, and must notify the agency immediately of any unauthorised access.
• Login credentials are not to be shared. Each staff member uses their own account.

3. Google Business Profile integration

GMB Master Pro accesses Google Business Profile data through Google’s OAuth 2.0 authorisation flow, requesting the scope https://www.googleapis.com/auth/business.manage. The OAuth principal is always a GenAi Tribe.Agency staff Google account — never a client’s account.

• We access a client’s Google Business Profile only after that client has explicitly added our staff Google account as a Manager (or Owner) of their profile through the official Google interface at business.google.com, and only while a service agreement with that client is in force.
• Our use of the Google APIs is also subject to Google’s Terms of Service and the Google Business Profile guidelines.
• Our use of data received from Google APIs is described in our Privacy Policy and complies with the Google API Services User Data Policy, including the Limited Use requirements.
• A client may revoke our Manager access at any time from their Google Business Profile dashboard or at myaccount.google.com/permissions. Revocation stops further data sync immediately.

4. Acceptable use

Staff using the Services and visitors browsing the marketing site agree not to:

• Use GMB Master Pro to access a Google Business Profile for which the agency does not currently hold a valid Manager (or Owner) relationship authorised by the client.
• Publish content to a client’s Google Business Profile that exceeds the authority granted by the client’s service agreement.
• Post content via the Services that is false, misleading, defamatory, hateful, sexually explicit, or that infringes any third party’s rights.
• Solicit fake reviews, manipulate ratings, or otherwise violate Google’s prohibited and restricted content policies.
• Reverse-engineer, decompile, scrape, or otherwise attempt to extract source code from the Services, except to the extent that applicable law expressly permits despite this restriction.
• Probe, scan, or test the vulnerability of the Services or their underlying systems without prior written permission.
• Use the Services to send spam, malware, phishing content, or to launch denial-of-service attacks.
• Resell, sublicense, or commercially exploit the Services or any part of them except as expressly permitted in writing.

We reserve the right to suspend or terminate access that violates these rules.

5. Client service agreements (referenced, not incorporated)

Pricing, payment terms, service scope, deliverables, and the specific Google Business Profile(s) we are authorised to manage are set out in the separate written service agreement between the agency and each client. These Terms do not establish those commercial terms and do not, by themselves, create an obligation on either side to enter into a service relationship.

6. Content and intellectual property

Client content. Where a client provides us with content (business information, photos, brand assets, notes, etc.) under their service agreement for us to manage their Google Business Profile, the client retains all ownership in that content. The client’s service agreement governs the licence we hold to use that content for the work.

Staff input. Where GenAi Tribe.Agency staff input content into GMB Master Pro on the agency’s behalf, the agency retains ownership.

Our IP. The Services — including the GMB Master Pro software, the design and copy of genaitribe.agency, the agency’s logos, and the “GenAi Tribe” and “GMB Master Pro” names — are owned by GenAi Tribe.Agency and are protected by intellectual property laws. No rights in our IP are granted except as expressly stated in these Terms or a separate written agreement.

7. Our intellectual property

The Service — including software, design, copy, logos, and the “GenAi Tribe” and “GMB Master Pro” names — is owned by GenAi Tribe.Agency and is protected by intellectual property laws. Except for the limited right to use the Service described in these Terms, no rights are granted to you.

8. Beta and experimental features

From time to time we may make beta, preview, or experimental features available. They are provided “as is,” may be changed or removed without notice, and may not work reliably. Your feedback on these features is welcomed but is not confidential.

9. Service availability

We work to keep the Service available, but we do not guarantee uninterrupted operation. We may suspend the Service for maintenance, security, or operational reasons. We will give reasonable advance notice for planned downtime where practicable.

10. Disclaimer of warranties

We do not warrant that the Service will be uninterrupted, error-free, or that any output (including AI-generated content, rank estimates, or report data) is complete, accurate, or fit for any particular purpose. You are responsible for reviewing AI output and rank data before relying on it for business decisions.

11. Limitation of liability

To the maximum extent permitted by law:

• Neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or business opportunities, arising out of or in connection with the Service.
• Our total aggregate liability for any claim arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the fees you paid us for the Service in the 12 months preceding the claim, or (b) INR 10,000.

Nothing in these Terms limits liability that cannot be excluded under applicable law.

12. Indemnification

You agree to defend, indemnify, and hold harmless GenAi Tribe.Agency from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of: (a) your breach of these Terms; (b) your content; (c) your use of the Service in violation of any law or third-party right, including Google’s policies.

13. Termination

• You may stop using the Service at any time. You can request account deletion by contacting us at the address in Section 17.
• We may suspend or terminate your access if you breach these Terms, if required by law, or if your use poses a risk to other users or to the Service.
• Sections that by their nature should survive termination (including Sections 6, 7, 10, 11, 12, 14, and 15) will survive.

14. Governing law and disputes

These Terms are governed by the laws of India, without regard to its conflict-of-laws principles. Subject to the right of either party to seek injunctive relief in any competent court, the parties submit to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India for the resolution of any disputes arising out of or relating to these Terms or the Service.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date and, where reasonable, give notice in-app or by email before the change takes effect. Your continued use of the Service after the change constitutes acceptance of the updated Terms.

16. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any written agreement we sign with you, are the entire agreement between us regarding the Service.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

17. Contact

For questions about these Terms or to send any notice required under them:

• Email: Manthriashishraj@genaitribe.agency
• WhatsApp: +91 98889 49990
• Postal: GenAi Tribe.Agency, Fortview Apartments, Block 5, Hydershakote, Gandhamguda, Hyderabad, Telangana 500091, India